The Water Department – Guest Post
November 11, 2009 by admncc
Here at The Constant Complainer, in addition to my own posts, readers can submit Guest Posts about topics they’d like to complaint about. I’d like to welcome Steve back with the below-Guest Post. His complaint is his local water department. Over the years I’ve had my share of utility company complaints, so I was more than happy to publish this post. Enjoy and without further adieu, here’s Steve…
We have been battling with the Water Department for over a year now and it finally came to a head this week. The water department has been estimating our water bill for 3 years now (it was last read in Nov. 2006) and we wanted an actual reading of our water meter because we believe that they have been over billing us for our water usage. My wife and I live in a small cottage which has only one bathroom and we do not have an automatic dishwasher, I don’t water our lawn because our house is on a river lot and the trees and lawn get plenty of water from the river. This is the icing on the cake; our “estimated water bill” went from under $40 for three months to over $60 on the last bill. I called them again and asked them, “What was the reason for the big increase, did we all of a sudden start using twice as much water as we used to?” I never did get an answer on that question.
We have been calling the Water Department and trying to get someone to come out and read the water meter for over a year now. We talk to the customer service reps, who transfer us to the meter reading department where no one ever answers the phone – you can only leave a message. We call back and ask to speak to a supervisor and they promise that someone will call us back, of course they never do. We finally were able to speak to a supervisor who scheduled someone to come out and read the meter last month. We explained that we wanted the meter reader to come to our door before they read the meter so we could show them where the meter is and verify the meter reading. Our water meter isn’t in front of our house, it is on a side street, where the water line runs from the side street through our neighbors back yard and then up to the back of our house into the basement. Of course, my wife waited all day for the meter reader to show up, you guessed it, they never did.
So, much to my surprise, I get a letter from the water department saying our water bill is past due. I hit the ceiling! I called them and yelled at the poor customer service rep – I have to say, she was the nicest person that any of the water department people have ever been and apologized once she heard about the history of our account. She says that there was a note on our account that we had a bad water meter and that it needed to be replaced, and that is why they kept only giving us an estimated water bill. I hit the ceiling again and said to her, “we have had a bad water meter for three years and you haven’t sent anyone out to replace or fix it in all that time?” The customer service rep kept apologizing and promised us that they would send someone out to take a look at the water meter to assess the situation – oh, and that they would call us first and that the meter reader would come to our house and have us go with them when they would do this. She also told us that she would send a note to her supervisor and the billing department so they could adjust our account.
Well, we are still are waiting for the phone call to tell us that someone is coming out to read/replace/fix the water meter, I am not holding my breath. Looks like I will be calling them again next week.
***This portion was inserted by The Constant Complainer. It’s Veteran’s Day! Thank you to all of our nation’s soldiers.