Just shut up already! – Guest Post
April 16, 2009 by admncc
Here at The Constant Complainer, in addition to my own posts, I offer readers the opportunity to submit Guest Posts on topics they would like to complain about. Laura submitted the below-Guest Post. I love retail complaints!!! As a side-note, normally I have the author remove the company’s name, but in this case I had her leave it in, because I think it will help convey her point. Enjoy and without further adieu, here’s Laura…
As a generous Christmas gift I received a $100 gift card to NY&Co. Being that I am a pretty thrifty shopper (or tightwad as my friends lovingly call me), I don’t usually shop for myself at higher-end stores. Needless to say, I was pretty psyched about getting some badly needed work clothes.
Long story short…I was waiting in line at the register with my snazzy new pants, eager to check out. I set my clothes on the counter and the woman at the register asks me if I have a NY&Co credit card. I said no and made it a point to say I didn’t want one. She continued by saying, “You know, you can save an extra 20% today by opening an account.” I politely respond with, “No, thank you.” I assumed this would be the end of her sales pitch but I was sadly mistaken. She continued on by saying, “You know, if you open an account with us, we will send you coupons in the mail.” At this point something in my head snapped. I could feel my heart starting to pound faster and my face was feeling flush. I, again, politely (but with a touch of annoyance) said, “No, thank you.” Mind you…my clothes have not been touched. About 10 minutes has gone by and not one thing has been rung up. Then, like she was purposely trying to make me have a meltdown, she asks me for my address and phone number. At this point steam was rolling out of my ears, my antiperspirant was working double-time and my hands were starting to tremble. This is the moment I completely snapped. I said, “Ma’am, I want two things…I want you to stop talking and I want you to ring up these pants so I can get the hell out of here.” She stares at me with a confused look on her face and says, “Well, if you give me your phone number and address, I can put you on the mailing list. We have lots of great offers.” Now people are looking at me as if they were dying to see what was going to happen next. I hear a girl behind me say, “She’s about to go off!”
And I did just that. It was as if I was having an out of body experience. I said, “Ma’am, if you do not ring up these clothes within the next 2 minutes, these people behind me are going to think they are in line to see the next WWE smack down.” As the words left my mouth, a jolt of fear ran through my body. I was certain I was about to get whisked away by mall security. Instead, I received a couple of claps and a you-go-girl from someone standing near me. The woman did not say another word and proceeded to ring up my clothes.
So, here’s my question. Was I way out of line or was she? I know now that I’m calm, that I could have handled the situation much better. I honestly don’t even know where the WWE smack down thing came from. I have never ever caused a scene in public before but, really, no means no. Are they taught in sales clerk training to push people to their absolute limits?
Moral of the story is….I will continue to shop at my favorite “low end” stores where the only thing they ask me is, “Debit or credit?” As for my pants…they shrank to Barbie doll size in the dryer a week later…..