Clean it Up – The Sequel
February 25, 2009 by admncc
Welcome to the award winning blog of The Constant Complainer.
I can’t tell you how many e-mails I received after publishing “Clean it Up” last month. That post addressed a horrible experience (involving cleanliness) I had at a Wendy’s. A number of readers e-mailed me to share similar experiences at restaurants – many of which were truly amazing
Do you know what the funny thing is? I could write a complaint about food cleanliness every single day. That’s the truth. I can’t help but be detail oriented. I am way too observant for my own good. OCD I guess. Basically – I don’t miss much, and that’s normally bad news for certain restaurants and other establishments where food is involved.
I could be way off, but I don’t think I’m being too demanding here. You’ll have to be the judge I guess.
Below are some recent situations where I’ve had to confront either the employee or the manager and ask them to make my food over again, because I wasn’t going to eat the first batch they prepared:
- Employee takes my money and then goes back and starts making my sandwich without washing her hands and without putting on gloves.
- Employee pushes the trash can contents down while making my sandwich and then continues touching my food without washing her hands or changing her gloves.
- Employee sneezes into his hands while making my sandwich and then continues to prepare my food without washing his hands or changing his gloves.
- Employee is visibly smoking outside the restaurant. She walks into the restaurant, goes immediately behind the counter and then scoops up the chicken nuggets for my daughter with her bare hands.
- Employee happens to be in the bathroom at the same time I am. He leaves the stall, leaves the restroom and I observe him go right back behind the counter and start making food without washing his hands.
- Employee picking an open wound on her hand and then places the food on my tray.
- Lunch meat just laying out on a non-preparation table at the grocery store.
- Bartenders who take my money, prepare my drink, put the open straw in my cup and then place the lime in my beer, all without washing their hands.
- BTW, don’t even get me stared about the gyro stand downtown!
I could literally go on and on. And those are all recent examples! Most of them involve hand washing and wearing food preparation gloves. But that’s the whole point, isn’t it?
My rationale is this – I pick up enough germs everywhere else that I don’t need any more than necessary. LOL. Isn’t washing your hands the number one way to prevent illness? Yes, it is! But my concern actually goes deeper than that. I worry about food poisoning too.
Therefore, my options are to go through the drive-thru and not think about it, watch the food preparation area and ignore any problems or use the corrective action theory when problems do arise – admit a problem occurred, fix it and move on.
Don’t get me wrong – I couldn’t be happier when things run smoothly during a visit. But isn’t that funny, too. I’m sitting here hoping my next visit will be a good one. Some restaurants just don’t get it. They are understaffed and the employees aren’t trained. And the issues keep happening.
In closing, writing this made me remember a story from my youth. A co-worker at a restaurant I was working at accidentally put cooking oil (for a vat) into the milkshake machine, as she thought it was shake mix. Talk about a liquid laxative! Sir, the guy who drank that and got sick, whoever you were, to this day, I still feel sorry for you…