Here at The Constant Complainer, in addition to my own posts, readers can submit Guest Posts on topics they would like to complain about. William Gatherer submitted the below-Guest Post. His complaint is the customer service habits of retailers he frequents. I love customer service complaints and I think all of us can relate to his story. Enjoy and without further adieu, here’s William…
Ok, so I know that one of my favorite shopping haunts happens to hire the premiere employees from the upper-echelon of the work force (sarcasm kicks in the door to announce its arrival with both guns blaring).
I do expect a certain level of professionalism and as in previous complaints; we understand that in your big box stores, you lose a certain something to gain a cheaper price. I wanted to get some photos developed from my memory card so I go straight to the photo department. It is not an odd hour of the morning, merely 8:30 a.m. I go to the Kodak machine so that I don’t have to deal with waiting for my photos, as I was visiting my in-laws. It was not my normal store, so I figured due to the location, I could avoid the usual cliental. The machine was not even turned on, so I flag down one of the employees who is talking to another (count them - 2 in one spot, so the amount of help was not the issue). The woman turned on the machine, and it started to load up, but the printer did not boot with the rest of the machine. Of course the employee did not stay to wait for the machine to correctly boot up, she returned to the other employee who was talking about personal issues.
I again draw her attention to the machine where I am told it will be a few minutes. I go to wander around the electronics department for a few minutes, only to return to the photo machine to get my pictures printed off. As the machine is printing off the photos, nothing is coming out. Apparently she did not close the door correctly so all the photos of my son are being jammed into the bottom of the printer. They were not damaged, however it was annoying that I had to interrupt the employee - who was discussing how much child support she was to be receiving from the father of her children, and that she is actually accepting less until he gets his taxes back so he can make that up. (I understand that you make connections at work, but comparing child support earnings is hardly “work” appropriate, even in the retail sector). Her saving grace, I did get a free 8*10 print out for my multiple problems (I honestly think that it was one problem, but that is another story).
Same store, different city (400 miles away).
I purchased a collar for my dog, and a set of dog clippers, and the employee said that he double charged me for the collar and the clippers, so he voided the transaction and then re-scanned the items. We have all experienced this at one time or another, so I quickly looked, and moved on. As I was headed out the store, I was stopped by the greeter - I had tripped the alarm. Apparently boy wonder not only didn’t know how to run his cash register that day, but also did not know how to de-activate the security device in the dog clippers. After reviewing my receipt the man let me go, and noted the transaction error in his notebook.
The collar did not fit so I had my wife take it back to get a refund. When she went to the customer service desk, they reviewed the receipt, and apparently when the clerk voided the transaction he never actually charged me for the collar. (I actually could have been accused of stealing that dog collar, but the greeter and I both missed it.) My wife returned the collar for no refund, so big box store did not lose out on their $2.64. The odd part was that she had to make an extra purchase that day and was also victim of the “ooops” voided receipt (no free merchandise this time).